Neuter Compliance
Pet Owners Help Center
Find common questions and answers for pet owners.
Pet sterilization forms, extensions or other forms; and uploading options bellow.
Forms and Resources
Frequently Asked Questions
Agreement
Get help with the pet sterilization agreement
You will receive an email with a DocuSign link, simply click or tap on the review
document link and sign the agreement by following the prompts on your screen.
After all parties finalize the signing process you will receive a fully signed
copy of the agreement for your records.
Once you receive the link to the DocuSign there is a 30-day period before it
expires. However, your breeder may have a much shorter time frame for you to
sign the agreement. Please keep in mind that not signing in a timely manner
could result in a delay of your pet’s placement, as breeders are unlikely to
send pets to homes without a signed sterilization agreement.
For any questions regarding your pet’s sterilization agreement process you can
contact us directly by clicking or pressing on our chat button. Live chat hours
are Monday - Friday from 9:00 am to 5:00 pm EST. If live chat
is unavailable, you can click or tap on the email icon in the bottom right
corner of the page, one of our support specialists will respond to your
inquiries during business hours.
Due to the legal repercussions and fees outlined in your individual agreement we
urge you to abide by the signed contract. Our team is available and happy to
assist you throughout the entire process.
If your contact information, such as your phone number, email or mailing address
changes at any time prior to fulfilling your pet sterilization agreement you
can email us with the subject “Request to update contact info”
at support@neutercompliance.com.
Please make sure to include your name, the information you would like us to
update on your record and the name of the breeder you purchased the pet from.
We will notify you via email once the changes have taken effect.
Even after transferring the ownership of your pet to another person, you will
still be responsible for the timely completion of the pet’s sterilization
procedure by the deadline stated in your contract.
Uploading Documents
Find answer to common questions when uploading/submitting documents through the portal.
To upload a document through our portal, locate the “Upload Center” section,
click or tap on the UPLOAD button under the box that best describes the document
to be uploaded (proof, extension, or pet expired). Once the pet record search
dialog appears, to find your pet’s agreement by providing the microchip number
you purchased the pet already microchipped from the breeder, or by entering your
email and the email of the breeder you purchased the pet from. If the search is
successful, you will be prompted to attach the document to be uploaded and to
provide an optional note if desired. Please keep in mind that only a single
document can be attached to the upload form. After attaching the document simply
click or tap the "Submit Document" button.
Our portal accepts PDF, JPEG and PNG file formats only. Please DO NOT attempt to
submit any other file formats because the upload will fail.
We DO NOT accept file submissions via email to protect our breeders and pet owners
by streamlining our process to mitigate margins for error due to misplacing any
email that may contain attached documents.
Any form related to your pet’s sterilization agreement can be downloaded from the
“Forms and Resources” section, that can be found on this page. There are three
different fillable forms that may be downloaded, the sterilization proof from,
the extension from, or the pet expired form. Please click or tap once on the download
link for the form you need.
Our forms were designed to be simple in a lightweight single PDF file. However,
if you need to upload multiple files, we recommend you combine them into a single
PDF file and upload it with as many pages as you need.
Extensions
Find common questions and answers regarding filing extension requests.
Extensions will be given on a case-by-case basis for a maximum period of 30 calendar
days. For an extension to be approved your pet’s veterinarian needs to fill out our
extension form certifying that your pet has a temporary medical condition.
Our team will review the extension request and verify it during the same day or on
the following business day, depending on the time at which we receive the request.
As a rule, we try our best to get back to you within 24 to 48 hours.
The process to request additional extensions is the same, make sure to have the pet’s
veterinarian fill out and sign our extension form certifying that the extension is
necessary due to a temporary medical condition.
Every extension request will have a non-refundable $30 fee payable during
the submission of the extension through our portal.
Pet Expired
Find helpful questions and answers in the unfortunate event your pet expires prior fulfilling the sterilization contract.
In the unfortunate event a pet expires prior to fulfilling the sterilization agreement
the pet owner would need to submit a “pet expired form” completed and signed by the pet’s
veterinarian.
As a family of pet owners, we understand the very real grief one goes through when
losing a member of the family, and we sympathize with anyone who is experiencing it,
but please keep in mind that unless we receive a pet expired form completed by the
pet’s veterinarian and submitted through our portal the pet owner would still be
considered responsible for the sterilization of the pet by the contractual deadline.
If Neuter Compliance is not notified of the matter, legal proceedings
and/or substantial fees for the pet owner may begin to accrue.
Still need help?
Our specialists are always happy to help. Contact us during standard business hours through our live chat or email us 24/7, and we'll get back to you.
